Job Description
Are you looking for a weekend job in Kansas City, MO that offers flexibility and growth? KC Connect Solutions is urgently hiring Weekend Customer Support Specialists to join our dynamic team.
We are looking for reliable, tech-savvy individuals who thrive in a fast-paced environment. If you want to work weekends while earning a competitive salary and enjoying great benefits, apply today.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat during weekend shifts.
- Provide exceptional technical and product support to ensure high customer satisfaction scores.
- Document all interactions and issues accurately in our CRM system.
- Collaborate with the support team to troubleshoot complex problems and escalate when necessary.
- Maintain a professional demeanor and adhere to company policies and procedures.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong communication skills, both verbal and written.
- Basic computer literacy and ability to navigate multiple software platforms.
- Ability to work full-time weekends (Saturday and Sunday).
- Reliable internet connection and a quiet workspace if working remotely.