Job Description
Urgent Hiring Notice: We are currently seeking dedicated professionals to join our team for urgent weekend shift positions in Atlanta, GA. If you are looking for flexible work-life balance and the opportunity to start immediately, apply today.
At MetroConnect, we pride ourselves on delivering exceptional customer experiences. As a Weekend Support Associate, you will be the first point of contact for our clients, ensuring their technical and service needs are met with precision and empathy.
Why Join Us?
- Immediate start available for qualified candidates.
- Flexible weekend schedules (Saturday & Sunday).
- Competitive hourly pay with performance bonuses.
We are looking for individuals who are reliable, tech-savvy, and ready to hit the ground running.
Responsibilities
- Handle and resolve incoming customer inquiries via phone and email during weekend hours.
- Troubleshoot technical issues and provide step-by-step solutions to clients.
- Document all interactions and resolutions in our CRM system accurately and timely.
- Collaborate with the weekday team to ensure seamless service continuity.
- Adhere to company policies and quality assurance standards.
- Maintain a professional and positive demeanor under pressure.
Qualifications
- High school diploma or GED required.
- Previous experience in customer support or technical helpdesk roles preferred.
- Must be available to work 20-30 hours per week on weekends.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and CRM software.