Job Description
We are holding immediate interviews for our Weekend Operations Team!
Milwaukee Logistics Hub is currently seeking a dedicated and detail-oriented Weekend Customer Service Specialist. This is an urgent hiring opportunity for individuals looking to secure a stable position with a reputable company in the heart of Wisconsin.
Our weekend shift plays a critical role in ensuring our supply chain remains uninterrupted. You will be the face of our company to our valued clients, handling inquiries, processing orders, and resolving issues with professionalism and speed. We pride ourselves on a modern, high-conversion work environment where your contributions matter immediately.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Benefits Package: Medical, dental, and vision insurance available.
- Professional Growth: Clear pathways for advancement within the organization.
Responsibilities
- Manage high-volume customer interactions via phone, email, and live chat during weekend shifts.
- Process and verify customer orders with a 99.9% accuracy rate.
- Resolve escalated issues and troubleshoot problems efficiently to maintain high CSAT scores.
- Update customer accounts and database records in real-time using our CRM software.
- Collaborate with the warehouse team to ensure timely order fulfillment.
- Provide feedback to management on recurring customer issues to improve processes.
Qualifications
- High School Diploma or GED required.
- Minimum of 1 year of experience in customer service or call center environments.
- Must be available to work weekends (Saturday and Sunday) on a full-time basis.
- Proficient in Microsoft Office Suite (Excel, Outlook, Word).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Excellent verbal and written communication skills.