Job Description
Are you a motivated professional looking for a flexible opportunity in the heart of Detroit? Apex Logistics Solutions is currently hiring a Part-Time Customer Service Representative to join our high-energy team. We are looking for individuals who are ready to hit the ground running and want to start this week.
In this role, you will serve as the first point of contact for our valued clients, ensuring seamless communication and satisfaction. We offer a dynamic work environment, competitive pay, and the chance to grow your skills in the logistics industry. If you are organized, friendly, and eager to contribute, we want to meet you.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Modern Facilities: Work in a state-of-the-art facility in downtown Detroit.
Responsibilities
- Handle inbound and outbound customer inquiries professionally and efficiently.
- Process orders, returns, and exchanges accurately using our internal CRM system.
- Maintain a high level of knowledge regarding product inventory and shipping timelines.
- Resolve customer complaints and escalate complex issues to the management team.
- Collaborate with warehouse staff to ensure timely order fulfillment.
- Update customer records and ensure data integrity within the database.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or logistics is preferred but not mandatory.
- Strong proficiency in Microsoft Office Suite (Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to multitask and thrive in a fast-paced, deadline-driven environment.
- Must be available to work flexible hours, including weekends and evenings.