Job Description
We are growing fast and need you now. Apex Innovations is currently conducting urgent hiring for a Senior IT Support Specialist to join our elite team in Mesa, AZ. Due to an immediate influx of projects, we are looking for a dedicated, technical rockstar to ensure our infrastructure remains bulletproof. If you thrive in high-pressure environments and want to make an immediate impact, apply today.
We offer a competitive salary, comprehensive benefits, and a culture that values technical excellence.
Responsibilities
- Resolve Critical Issues: Diagnose and resolve complex hardware, software, and network problems for internal clients with a 24-hour SLA.
- Infrastructure Management: Oversee the deployment and maintenance of workstations, servers, and peripherals across our Mesa facility.
- Security Compliance: Enforce company security protocols and conduct regular audits to ensure data integrity.
- User Training: Conduct training sessions and create documentation to empower employees with technical knowledge.
- Vendor Coordination: Manage relationships with third-party vendors for hardware procurement and maintenance.
- Helpdesk Support: Manage the ticketing system (Zendesk/Jira) ensuring all tickets are prioritized and resolved efficiently.
Qualifications
- Experience: Minimum 4 years of experience in IT Support or Systems Administration.
- Technical Skills: Proficiency in Windows Server, Active Directory, Microsoft Office Suite, and TCP/IP networking.
- Soft Skills: Exceptional problem-solving abilities and the ability to communicate technical concepts to non-technical staff.
- Flexibility: Willingness to work overtime and handle urgent requests during peak hours.
- Certifications: CompTIA A+, Network+, or Security+ preferred.
- Location: Must be willing to work on-site in Mesa, AZ.