Job Description
Are you looking to launch your career in the thriving tech sector? Nashville Tech Solutions is currently seeking a motivated and energetic Entry Level Technical Support Specialist to join our rapidly growing team. We pride ourselves on fostering a culture of learning and innovation, offering a comprehensive training program for individuals with a passion for technology and problem-solving.
As a key member of our support team, you will be the first point of contact for our clients, ensuring they receive exceptional service and technical guidance. We provide the tools and mentorship you need to succeed in a high-demand industry. If you are ready to start your journey in IT support immediately, we want to hear from you!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot technical problems under the guidance of senior technicians.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with the IT team to identify trends and improve overall system performance.
- Stay updated on the latest software updates and technical documentation.
- Maintain a high level of professionalism and customer satisfaction during every interaction.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Excellent verbal and written communication skills with a focus on clarity.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Basic familiarity with computer operating systems (Windows/Mac) and web browsers.
- Willingness to learn new technologies and complete our training program.
- Ability to work in a fast-paced, team-oriented environment with tight deadlines.