Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist! We're seeking motivated individuals with a passion for technology to provide critical support to our clients. This is your opportunity to launch your career in IT with hands-on experience in troubleshooting, system administration, and customer service. No prior experience required – we provide comprehensive training!
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems
- Assist with network setup and security protocols
- Document support tickets and maintain accurate records
- Collaborate with senior team members on complex issues
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly