Job Description
Are you looking for an exciting career opportunity in the heart of Mesa, Arizona? We are a rapidly growing technology solutions company seeking motivated individuals to join our team as Entry Level Technical Support Representatives.
We value curiosity, drive, and a desire to learn. If you have excellent communication skills and a passion for helping others, we want to hear from you. We provide comprehensive paid training to ensure you have everything you need to succeed in your new role.
Why Join Us?
- Competitive starting salary with performance bonuses.
- Full benefits package (Health, Dental, Vision).
- Career advancement opportunities within a stable industry.
- Modern, collaborative work environment.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues for a diverse client base.
- Document customer interactions and resolutions in our CRM system.
- Collaborate with senior technicians to resolve complex escalated cases.
- Stay updated on product knowledge and industry trends.
- Identify customer needs and provide appropriate solutions or referrals.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing proficiency (30+ WPM).
- Strong verbal and written communication skills.
- Ability to work well in a fast-paced, team-oriented environment.
- Problem-solving mindset and attention to detail.
- Willingness to learn new technologies and software systems.