Job Description
Are you ready to launch a rewarding career in the technology sector? Metro Data Systems is currently accepting applications for Entry Level IT Support Associates in Louisville, KY. We are hiring immediately and offer a fantastic opportunity for individuals with no prior experience who are eager to learn.
As a growing company, we are looking for passionate individuals to join our technical support team. We provide comprehensive paid training to ensure you have the tools you need to succeed. If you have a customer-first mindset and a strong work ethic, we want to hear from you.
Why Join Us?
- Paid on-the-job training and mentorship programs.
- Clear career progression from Entry Level to Senior Technician.
- Health, dental, and vision insurance for full-time employees.
- A dynamic and collaborative work environment in downtown Louisville.
Don't let your potential go untapped. Apply today and take the first step towards a stable, high-growth career in IT.
Responsibilities
- Provide exceptional first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve basic hardware and software issues in a Windows environment.
- Document all technical interactions and resolutions accurately in the ticketing system.
- Collaborate with senior IT staff to escalate complex issues and learn best practices.
- Maintain a clean, organized, and professional workspace.
- Assist in the deployment and setup of new hardware and software for clients.
Qualifications
- High School Diploma or GED equivalent is required.
- Basic computer literacy and typing skills are essential.
- Strong desire to learn new technologies and troubleshooting techniques.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Must be available to work full-time hours, Monday through Friday.