Job Description
We are hiring immediately for a dedicated Part-Time Technical Support Specialist in Raleigh, NC. If you thrive in a fast-paced environment and want to make an impact with flexible hours, we want to hear from you.
Why Join Apex Digital?
- Immediate Onboarding: Start making an impact within 48 hours.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
We are looking for individuals who are detail-oriented, patient, and ready to solve problems for our growing client base.
Responsibilities
- Resolve complex technical issues via phone, email, and live chat for our diverse clientele.
- Provide clear, step-by-step guidance to non-technical customers to ensure product satisfaction.
- Log all customer interactions and resolutions into the CRM system accurately and promptly.
- Collaborate with the engineering team to escalate critical bugs and feature requests.
- Stay updated on the latest software updates, patches, and troubleshooting protocols.
- Maintain a high level of professionalism during peak hours.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in technical support, customer service, or a related field.
- Strong proficiency with Windows, macOS, iOS, and Android operating systems.
- Excellent verbal and written communication skills with a focus on clarity.
- Ability to multitask in a high-volume, urgent setting while maintaining a calm demeanor.
- Reliable internet connection and home office setup for remote support.