Job Description
Are you looking for immediate employment and flexible hours in New York?
Metro Customer Care Inc. is currently hiring immediately for dedicated Part-Time Customer Support Specialists. We are seeking driven individuals to join our growing team and provide exceptional service to our clients. If you are ready to start a rewarding career with competitive pay and a supportive environment, we want to hear from you.
Why You Should Apply:
- Immediate Start: No waiting period—join our team as soon as today.
- Flexible Scheduling: Choose shifts that fit your lifestyle around your commitments.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Professional Growth: Opportunities for advancement within the company.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer issues and complaints efficiently while maintaining a high level of professionalism and empathy.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with team leads to identify process improvements and enhance the customer experience.
- Adhere to all company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Excellent verbal and written communication skills in English.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently as well as part of a collaborative team.
- Must be available to work a flexible schedule, including evenings and weekends.