Job Description
Join MetroConnect Solutions' dynamic team as we expand our NYC operations! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences at our flagship location. This high-impact role offers flexible scheduling, competitive compensation, and rapid career growth. Perfect for students, career-changers, or professionals seeking supplemental income. Immediate start available!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and in-person channels
- Resolve billing and service issues with 95% first-contact resolution rate
- Process transactions using CRM software while maintaining accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Document interactions in Salesforce with precision and timeliness
- Contribute to weekly performance improvement initiatives
Qualifications
- 1+ years customer service experience in fast-paced environments
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends (min 20 hrs/week)
- High school diploma or equivalent; college degree preferred
- Ability to thrive in high-volume, metrics-driven settings
- NYC residency required for in-person role components