Job Description
We are urgently hiring for our Night Shift Operations team in Columbus, OH! If you are looking for a stable position with immediate start dates, competitive pay, and excellent benefits, apply today.
Join a forward-thinking company that values reliability and hard work. As a Night Shift Operations Associate, you will be responsible for managing daily workflows, supporting our technical teams, and ensuring seamless service delivery during off-hours.
Why Choose Us?
- Competitive Pay: Hourly wage of $18.00 - $22.00 with shift differentials.
- Benefits: Medical, dental, and vision insurance available after 30 days.
- Work-Life Balance: Set your own schedule with night shifts.
- Immediate Start: Onboarding process begins within 48 hours of offer acceptance.
Responsibilities
- Manage Incoming Inquiries: Monitor and respond to support tickets and customer emails during the night shift.
- System Monitoring: Perform routine checks on operational systems to ensure uptime and data integrity.
- Issue Resolution: Troubleshoot basic technical issues and escalate complex problems to senior staff.
- Data Entry: Maintain accurate digital records and logs of all shift activities.
- Team Collaboration: Communicate effectively with day-shift teams to ensure continuity of operations.
- Compliance: Adhere to all company security protocols and safety regulations.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Minimum 1 year of experience in customer service or operations preferred.
- Availability: Must be available to work nights (10:00 PM - 6:00 AM) on a rotating schedule.
- Skills: Strong computer literacy (Microsoft Office Suite) and typing speed.
- Communication: Excellent written and verbal communication skills.
- Reliability: Proven track record of punctuality and dependability.