Job Description
Immediate Hire Opportunity in Charlotte, NC! Join our dynamic team at Apex Solutions Group as a Customer Service Representative. We're expanding rapidly and need motivated professionals to start within 48 hours. Enjoy competitive pay, comprehensive benefits, and a collaborative environment in Charlotte's thriving business district.
Responsibilities
- Handle 50+ daily inbound/outbound customer calls with professionalism
- Resolve billing inquiries and technical support issues using CRM software
- Document all interactions accurately in Salesforce database
- Collaborate with technical teams to escalate complex issues
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in weekly training sessions on new product features
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- High school diploma or equivalent; college degree preferred
- Flexibility to work rotating weekends (1-2 days/month)
- Valid NC driver's license (for occasional off-site meetings)