Job Description
Launch your career today! Dallas Support Hub is urgently hiring entry-level Customer Service Representatives with no prior experience required. We provide comprehensive paid training and a supportive environment to help you thrive. Join our award-winning team and gain valuable skills in communication, problem-solving, and client relations. Full-time position includes health benefits, paid time off, and growth opportunities.
What We Offer:
- 4-week paid training program
- Competitive hourly pay ($16-$20)
- Health insurance and retirement plan
- Clear career advancement path
- Inclusive, fast-paced work culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues using knowledge base and escalation protocols
- Document interactions in CRM system with 100% accuracy
- Collaborate with team to improve service processes
- Meet daily performance metrics (calls/responses)
- Participate in weekly coaching sessions
- Adapt to new products/services through continuous learning
Qualifications
- No prior experience required - training provided!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency (typing, browsers, email)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Dallas location
- Passion for helping others and problem-solving