Job Description
Immediate opening for Customer Service Specialist in Sacramento! We're urgently hiring for a dynamic role supporting our growing client base. This full-time position requires immediate availability and offers competitive pay with comprehensive benefits. Join our award-winning team in a fast-paced environment where your impact is felt daily.
Our ideal candidate thrives in high-pressure situations, excels at problem resolution, and possesses exceptional communication skills. If you're ready to start immediately and make a difference, we encourage you to apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution focus
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT and AHT targets
- Proactively identify process improvement opportunities
- Train new hires during onboarding periods
Qualifications
- Minimum 2 years customer service experience in B2B/B2C environment
- Proficient with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced, high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- High school diploma required; associate degree preferred
- Must pass background check and drug screening