Job Description
Join our dynamic team immediately! Innovate Solutions Inc. is seeking a passionate Customer Service Representative to join our San Antonio headquarters. This urgent opening requires immediate availability and offers competitive compensation plus comprehensive benefits. You'll be the frontline hero for our clients, resolving inquiries with empathy and efficiency while contributing to our award-winning service culture.
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications
- Resolve billing, technical, and account inquiries with first-contact resolution
- Document interactions accurately in CRM systems and maintain compliance records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and response time KPIs
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills in both English and Spanish
- Ability to multitask while maintaining composure under pressure
- Associate degree or equivalent professional certification
- Must pass background check and drug screening immediately
- Availability to work flexible shifts including weekends as needed