Job Description
Join our dynamic team immediately as a Customer Service Representative in Philadelphia! We're seeking a motivated professional to deliver exceptional support to our growing client base. This urgent opening offers immediate start for qualified candidates who thrive in fast-paced environments. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Philadelphia.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution time
- Identify process improvement opportunities and provide feedback
Qualifications
- Minimum 2 years of customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Associate degree or equivalent experience required
- Must be available for immediate onboarding (within 48 hours)
- Philadelphia-based candidates only (no remote work)