Job Description
Join our dynamic team at Phoenix Solutions Group! We're urgently hiring motivated Customer Service Representatives to start this week. This is your chance to launch your career with a forward-thinking company offering competitive benefits and growth opportunities. Immediate start required!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening