Job Description
Immediate Hire Opportunity in Tampa, FL! Join our dynamic team at Tampa Bay Solutions Inc. as a Customer Service Representative. We're urgently seeking motivated individuals to start within 48 hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. This is your chance to launch your career with a rapidly growing leader in customer experience.
Why Join Us?
• Same-week onboarding process
• Paid training and career development
• Health, dental, and vision insurance
• Flexible scheduling options
• Collaborative team culture
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Identify process improvement opportunities
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and multitasking abilities
- Passion for helping others
- Background check required