Job Description
Join our award-winning team at Apex Solutions Group – Kansas City's fastest-growing customer service innovator! We're urgently hiring motivated professionals to join our dynamic support team immediately. This is your chance to launch your career with a company that invests in talent and offers rapid advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workplace culture. Start date: Immediate!
Why Choose Apex Solutions Group?
• Industry-leading training program
• Clear career progression paths
• Modern collaborative workspace
• Employee recognition initiatives
• Work-life balance focus
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to resolve escalated cases
- Meet/exceed monthly KPIs for resolution time and CSAT scores
- Identify process improvement opportunities
- Participate in cross-departmental projects
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/ZenDesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Flexibility to work occasional weekends
- Valid Missouri driver's license (for occasional off-site meetings)