Job Description
Are you a tech enthusiast looking for a role that fits your weekend schedule? Apex Tech Solutions is seeking a Tech Support Specialist to join our high-energy Columbus team. If you want to start working this week and enjoy the freedom of weekend shifts, this is your opportunity.
We pride ourselves on delivering exceptional service to our clients, and our weekend team is the backbone of our after-hours support. In this role, you will resolve technical inquiries, troubleshoot issues, and ensure our clients stay productive without interruption.
Why Join Us?
- Immediate Start: We are looking to fill this role immediately.
- Weekend Flexibility: Enjoy your weekdays off with a competitive weekend differential.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
Responsibilities
- Diagnose and resolve hardware and software technical issues for end-users efficiently.
- Manage and prioritize a high volume of incoming support tickets using our CRM system.
- Document technical issues, resolutions, and customer feedback in detail.
- Collaborate with the on-site engineering team to escalate and resolve complex problems.
- Provide clear, patient, and professional guidance to non-technical users to ensure satisfaction.
- Perform routine system maintenance checks to prevent downtime on weekends.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a strong plus.
- Previous experience in technical support or customer service is highly preferred.
- Basic understanding of computer networking, operating systems (Windows/Mac), and hardware troubleshooting.
- Strong communication skills with the ability to explain complex concepts simply to diverse audiences.
- Reliable access to high-speed internet and a quiet workspace.