Job Description
URGENT HIRE: Night Shift Technical Support Specialist in Seattle, WA!
Apex Tech Solutions is looking for a dedicated and detail-oriented Night Shift Technical Support Specialist to join our growing team. If you are passionate about technology and thrive in a high-paced environment, this is your chance to secure a stable, well-paying position with excellent benefits.
As part of our 24/7 operations team, you will play a crucial role in maintaining system integrity and ensuring seamless user experiences for our clients during the critical night hours. We offer a premium work environment, competitive pay, and opportunities for rapid career advancement.
Why Join Us?
- Competitive Pay: $22.00 - $28.00 per hour based on experience.
- Shift Flexibility: Full-time night shift schedule (10:00 PM - 6:00 AM).
- Modern Facilities: State-of-the-art office in the heart of downtown Seattle.
- Benefits Package: Medical, dental, vision, and 401(k) matching.
Don't miss this urgent opportunity to advance your career in the Pacific Northwest. Apply today!
Responsibilities
- Troubleshoot & Resolve: Provide Tier 2 technical support for hardware, software, and network connectivity issues via phone and ticketing systems.
- System Monitoring: Proactively monitor server health and network performance to prevent downtime during night operations.
- Incident Management: Log, track, and document all technical incidents and resolutions in our CRM system (Zendesk/Salesforce).
- User Assistance: Guide internal employees and external clients through complex technical processes to ensure optimal productivity.
- Collaboration: Communicate effectively with day-shift teams and engineering departments to escalate and resolve complex tickets.
- Security Compliance: Adhere to strict security protocols and data protection policies during night operations.
- Documentation: Maintain up-to-date technical documentation and standard operating procedures (SOPs).
Qualifications
- Experience: 1-3 years of experience in technical support, help desk, or IT assistance (strongly preferred for night shift).
- Education: Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Technical Skills: Proficiency with Windows and macOS operating systems; familiarity with Active Directory and common office software.
- Communication: Exceptional verbal and written communication skills with the ability to explain complex concepts simply.
- Availability: Must be available to work full-time night shifts (10:00 PM - 6:00 AM) on a rotating schedule.
- Problem Solving: Strong analytical skills with the ability to troubleshoot issues independently.
- Professionalism: A self-starter who can maintain high productivity levels with minimal supervision.