Job Description
Are You Looking for an Urgent Night Shift Job in Washington DC?
We are currently hiring immediately for a dedicated Night Shift IT Support Specialist to join our growing team in Washington, DC. This is a fantastic opportunity for tech professionals who thrive in a fast-paced environment and want to make a significant impact during the evening hours.
As a Night Shift Specialist, you will be the first line of defense for our internal clients, ensuring business continuity and resolving technical issues efficiently. We offer a competitive shift differential, comprehensive benefits, and a collaborative culture that values your expertise.
Why Apply?
- Immediate Start: We are reviewing applications daily for this urgent role.
- Shift Premium: Earn up to $35/hour with our night shift differential.
- Modern Tech Stack: Work with cutting-edge tools and infrastructure.
Key Responsibilities
In this role, you will:
- Provide Level 1 and 2 technical support via phone and ticketing systems to internal employees during the night shift (e.g., 11:00 PM – 7:00 AM).
- Troubleshoot hardware and software issues including printers, workstations, and network connectivity.
- Manage and resolve escalated IT tickets with a focus on speed and accuracy.
- Perform routine system maintenance and patching to ensure security and stability.
- Assist in hardware deployment and asset management during the night hours.
- Document all technical issues and resolutions in our CRM system for knowledge base continuity.
Qualifications
To be successful in this urgent hiring role, you must:
- Have 1-3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., ServiceNow, Jira).
- Ability to work independently during the night shift with minimal supervision.
- Excellent communication skills and a customer-first attitude.
- A valid US work authorization is required.
Skills
Troubleshooting, Help Desk, Network Support, Windows, Linux, ITIL, Night Shift Availability
Responsibilities
- Provide Level 1 and 2 technical support via phone and ticketing systems to internal employees during the night shift (e.g., 11:00 PM – 7:00 AM).
- Troubleshoot hardware and software issues including printers, workstations, and network connectivity.
- Manage and resolve escalated IT tickets with a focus on speed and accuracy.
- Perform routine system maintenance and patching to ensure security and stability.
- Assist in hardware deployment and asset management during the night hours.
- Document all technical issues and resolutions in our CRM system for knowledge base continuity.
Qualifications
- Have 1-3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., ServiceNow, Jira).
- Ability to work independently during the night shift with minimal supervision.
- Excellent communication skills and a customer-first attitude.
- A valid US work authorization is required.