Job Description
We are seeking a highly skilled and motivated Technical Support Specialist to join our elite team in Colorado Springs. This role is critical to our operations, focusing on delivering top-tier technical assistance during our high-volume weekend shifts. If you thrive in a fast-paced environment and possess a deep understanding of IT infrastructure, we offer a competitive compensation package and the flexibility you need.
As a key member of our support team, you will be the first point of contact for internal employees, ensuring seamless operational continuity during non-standard business hours. We value problem-solving, clear communication, and a proactive approach to technical challenges.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and resolve IT tickets efficiently within agreed-upon service level agreements (SLAs).
- Perform system maintenance, updates, and security patches on weekend schedules.
- Assist in the deployment and configuration of new hardware and peripherals.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
- Collaborate with the IT team to identify trends and improve overall system stability.
- Conduct user training sessions to enhance technical literacy across the organization.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in technical support or a similar IT role.
- Proficient in Microsoft Office Suite and troubleshooting Windows operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Must be available to work weekends (Saturday and Sunday) with potential shift flexibility.
- CompTIA A+ certification is a plus but not mandatory.