Job Description
Are you a tech-savvy problem solver ready to make an impact?
CloudBridge Solutions is looking for a Technical Support Specialist to join our elite team in Seattle. This is an urgent opportunity for a dedicated professional ready to start this week. You will play a critical role in maintaining our high service standards during our busy weekend operations.
Why Join Us?
- Competitive Seattle-based salary ($65k - $85k).
- Modern hybrid work environment with a focus on weekend shifts.
- Immediate start for the right candidate.
Key Responsibilities:
- Provide top-tier technical assistance to customers via phone, email, and remote desktop.
- Diagnose and resolve complex hardware and software issues efficiently.
- Escalate and track technical tickets using our CRM system.
- Collaborate with the engineering team to document recurring issues and solutions.
- Maintain a high level of customer satisfaction while working weekend shifts.
Qualifications:
- 1-3 years of experience in technical support or IT help desk.
- Strong knowledge of Windows, macOS, and troubleshooting protocols.
- Ability to work weekends (Friday-Sunday) and holidays as required.
- Excellent communication and interpersonal skills.
- Associate degree in Information Technology, Computer Science, or equivalent experience.
Don't wait—apply today and secure your spot in our Seattle team starting this week!
Responsibilities
- Provide top-tier technical assistance to customers via phone, email, and remote desktop.
- Diagnose and resolve complex hardware and software issues efficiently.
- Escalate and track technical tickets using our CRM system.
- Collaborate with the engineering team to document recurring issues and solutions.
- Maintain a high level of customer satisfaction while working weekend shifts.
Qualifications
- 1-3 years of experience in technical support or IT help desk.
- Strong knowledge of Windows, macOS, and troubleshooting protocols.
- Ability to work weekends (Friday-Sunday) and holidays as required.
- Excellent communication and interpersonal skills.
- Associate degree in Information Technology, Computer Science, or equivalent experience.