Job Description
Are you a tech-savvy problem solver looking for a rewarding night shift opportunity in the heart of Boston? We are urgently hiring a Night Shift IT Support Specialist to join our 24/7 operations team. If you thrive in a fast-paced environment and enjoy troubleshooting complex technical issues, this is your chance to make an impact.
As part of our elite IT department, you will ensure business continuity by providing critical support to our remote workforce. We offer a competitive salary, comprehensive benefits, and a stable work environment for the right candidate.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Monitor and manage the IT ticket queue, prioritizing critical incidents for immediate resolution.
- Perform remote access sessions to diagnose and resolve user problems efficiently.
- Conduct routine system backups and maintenance during off-hours to minimize downtime.
- Collaborate with the day-shift team to hand over unresolved tickets and provide detailed status updates.
- Document all incidents and resolutions in our ticketing system (e.g., Jira, ServiceNow).
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in IT support or a similar technical role.
- Strong knowledge of Windows OS, Active Directory, and troubleshooting protocols.
- Must be available to work the night shift (e.g., 10:00 PM - 6:00 AM).
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to lift up to 25 lbs for hardware setup and maintenance.