Job Description
Are you a problem-solver who thrives in the late hours? Apex Systems is seeking a dedicated Technical Support Specialist to join our growing team in San Jose, CA. We are looking for individuals ready to work the night shift and ensure our clients' systems remain secure and operational 24/7.
In this pivotal role, you will be the first line of defense for our enterprise clients, resolving complex technical issues with speed and precision. If you want to start immediately and join a company that values technical excellence and employee growth, apply today!
Why Join Us?
- Immediate Start: Onboard and begin contributing within days.
- Competitive Pay: Earn between $25.00 and $35.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in the heart of Silicon Valley.
Responsibilities
- Incident Management: Monitor systems and resolve incoming technical support tickets for end-users during night hours.
- Troubleshooting: Diagnose and troubleshoot hardware, software, network, and peripheral issues efficiently.
- Documentation: Maintain accurate and detailed logs of all incidents, resolutions, and system changes.
- User Communication: Communicate technical concepts clearly to non-technical staff via phone, email, and chat.
- Escalation: Identify complex issues that require Level 2 or Level 3 support and escalate them appropriately.
- System Maintenance: Perform routine checks and updates on supported systems to ensure stability.
Qualifications
- Experience: 1-3 years of experience in IT support, Help Desk, or Customer Service.
- Technical Skills: Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Communication: Exceptional verbal and written communication skills with a focus on customer satisfaction.