Job Description
Are you ready to accelerate your career? Apex Support Systems is seeking a dedicated Weekend Technical Support Specialist to join our dynamic team in Fort Worth, TX.
We are currently filling positions for immediate start dates. If you thrive in a fast-paced environment and possess a knack for solving complex technical issues, we want to hear from you. Enjoy competitive pay and a supportive culture that values your expertise.
Why You'll Love Working With Us
- Immediate Start: Begin your journey this week.
- Weekend Premium: Earn up to $24/hour with our weekend shift differential.
- Growth Opportunities: Clear pathways to full-time roles and advancement.
Your Mission
As a Weekend Technical Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations and minimal downtime.
Responsibilities
- Manage and resolve incoming help desk tickets with a 24-hour response goal.
- Provide tier-one and tier-two technical support for hardware, software, and network issues.
- Log detailed case notes and maintain accurate documentation in our CRM system.
- Escalate complex technical issues to senior engineers and coordinate resolution.
- Conduct remote troubleshooting sessions for off-site clients.
- Assist in the deployment of new hardware and software patches.
Qualifications
- High school diploma or equivalent (Associate's degree in IT/CIS preferred).
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, macOS, and common office applications.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during off-hours.
- Availability to work weekends (Saturday & Sunday) and holidays.