Job Description
We are currently seeking a highly skilled Senior IT Support Specialist to join our dynamic team in El Paso, Texas.
Due to rapid business expansion, this position is an urgent hire. If you are a dedicated problem-solver with a passion for technology and a desire to make an immediate impact, we want to hear from you immediately.
Key Highlights:
- Competitive salary package ($65k - $85k)
- Comprehensive health, dental, and vision insurance
- Immediate start date available for the right candidate
- Modern office environment with flexible work options
We are looking for a proactive professional to ensure our IT infrastructure runs smoothly and our employees are supported.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage and configure desktop environments, mobile devices, and printers.
- Troubleshoot complex network problems and resolve user tickets with minimal downtime.
- Document all incidents, resolutions, and standard operating procedures.
- Collaborate with the IT team to implement new technologies and system upgrades.
- Train end-users on best practices, security protocols, and new software tools.
- Conduct regular system audits and maintenance to ensure data security.
Qualifications
- Minimum of 3-5 years of experience in IT support, Help Desk, or a related field.
- Strong knowledge of Windows, macOS, and Active Directory administration.
- Certifications such as CompTIA A+, Network+, or Security+ are highly preferred.
- Excellent verbal and written communication skills for interacting with non-technical staff.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- High school diploma or equivalent; Bachelor’s degree in Computer Science or IT is a plus.