Job Description
Are you looking for a flexible opportunity in the heart of North Carolina? Charlotte Tech Solutions is currently urgently hiring dedicated Part-Time Customer Support Specialists to join our high-growth team. If you thrive in a dynamic environment and want to make a real impact, we want to hear from you.
As a part-time team member, you will play a crucial role in maintaining our high standards of customer satisfaction while enjoying a flexible work-life balance.
Responsibilities
- Resolve Inquiries: Provide exceptional support via phone, email, and chat to resolve technical and billing issues efficiently.
- Issue Troubleshooting: Diagnose and troubleshoot common software and hardware problems for our diverse client base.
- Record Management: Accurately update and maintain customer information in our CRM database.
- Feedback Loop: Communicate common user issues to the product development team to help improve our services.
- Shift Management: Adhere to scheduled part-time shifts to ensure 24/7 coverage during peak hours.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus, but we train enthusiastic candidates.
- Skills: Strong verbal and written communication skills.
- Technical: Basic proficiency with computers and Microsoft Office Suite.
- Availability: Must be available to work weekends or evenings as part of the part-time schedule.