Job Description
Are you ready to jumpstart your career in a dynamic environment?
Denver Tech Solutions is currently seeking a dedicated Part-Time Customer Support Specialist to join our rapidly growing team. We are urgently hiring for this role due to high demand and are looking for individuals who thrive in fast-paced settings.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service. If you are proactive, tech-savvy, and eager to make an immediate impact, we want to hear from you.
Responsibilities
- Manage a high volume of inbound inquiries via email, live chat, and phone support.
- Resolve complex technical issues and customer complaints with empathy and efficiency.
- Document all customer interactions and maintain accurate records in our CRM system.
- Collaborate with the product team to escalate bugs and feature requests.
- Provide clear, step-by-step guidance to users regarding our software solutions.
- Contribute to the continuous improvement of our knowledge base and support documentation.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer support or technical support (1+ years preferred).
- Strong proficiency with Microsoft Office Suite and CRM software.
- Excellent verbal and written communication skills.
- Ability to multitask effectively in a remote or hybrid office environment.
- Problem-solving mindset with a focus on customer satisfaction.