Job Description
We're urgently seeking motivated Part-Time Customer Service Specialists to join our dynamic team in Kansas City! This flexible role offers competitive pay and immediate start opportunities. As a key member of our support division, you'll deliver exceptional service while gaining valuable experience in a fast-paced environment. Perfect for students or professionals seeking supplemental income with weekday and weekend availability.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ resolution rate
- Process orders, returns, and exchanges using Salesforce CRM system
- Collaborate with sales team to upsell products and services
- Maintain accurate customer records in company database
- Resolve billing discrepancies and payment issues
- Contribute to process improvement initiatives
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Attention to detail with multitasking capabilities
- Positive attitude under pressure