Job Description
Join our dynamic team immediately as a Part-Time Customer Service Specialist at Tampa Bay Solutions! We're seeking energetic individuals to deliver exceptional support to our growing client base. Enjoy flexible hours, competitive pay, and a vibrant work environment while making a real impact. Perfect for students, career changers, or those seeking flexible work-life balance. Apply today and start your journey with us tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document all interactions in CRM system with precision
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Available to work evenings/weekends (20-25 hrs/week)
- Positive attitude and problem-solving mindset