Job Description
Join our dynamic team at NexGen Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. This immediate-hire opportunity offers flexible scheduling and a collaborative environment where your communication skills shine. If you thrive in fast-paced settings and want to make an immediate impact, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Update and maintain accurate client information in CRM systems
- Collaborate with team members to resolve complex service issues
- Process transactions and assist with order modifications
- Identify opportunities to enhance customer experience workflows
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Availability to work evenings and weekends (15-25 hours/week)
- Reliable transportation to downtown Indianapolis location