Job Description
Join our dynamic team at GlobalConnect Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. This immediate hire opportunity offers flexible scheduling and competitive compensation in Atlanta's vibrant business district. If you thrive in fast-paced environments and possess strong communication skills, we want to hear from you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions and maintain accurate client records
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training sessions
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Exceptional written and verbal communication skills
- Ability to work flexible hours including weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude and resilience under pressure