Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Nexus Solutions Group in Seattle. We're seeking energetic individuals to deliver exceptional client experiences while supporting our growing tech solutions portfolio. This immediate opening offers flexible scheduling and opportunities for career growth in a collaborative environment.
As a key member of our client success team, you'll handle inbound inquiries, resolve technical issues, and maintain detailed documentation. Our ideal candidate thrives in fast-paced settings and values customer-centric solutions. Enjoy competitive pay, comprehensive training, and a modern downtown workspace.
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues and escalate complex cases appropriately
- Maintain accurate customer records in CRM systems
- Collaborate with technical teams to resolve product-related concerns
- Contribute to process improvement initiatives
- Support marketing campaigns with customer outreach
- Complete weekly performance metrics reporting
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software and ticketing systems
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Excellent time management abilities
- Positive attitude with customer-first mindset