Job Description
Join our dynamic team at Global Tech Solutions as a Part-Time Customer Service Specialist in Atlanta! We're hiring immediately for energetic professionals who thrive in fast-paced environments. This flexible role offers the perfect opportunity to develop your communication skills while providing exceptional support to our diverse client base. Enjoy competitive pay, modern workspace, and potential for growth within our rapidly expanding company.
What We Offer:
- Flexible scheduling with daytime/weekday shifts
- Comprehensive training program
- Health benefits for part-time employees (20+ hrs/week)
- Employee discounts on tech products
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions and maintain detailed case records
- Collaborate with technical support teams for complex cases
- Meet performance metrics for response time and resolution rate
- Identify upsell opportunities for premium services
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong problem-solving and conflict resolution skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in high-volume environments
- Excellent written and verbal communication
- Available for 20-25 hours weekly (Monday-Friday)