Job Description
Urgent Hiring: Join Our Dynamic Team in San Jose!
We're seeking a motivated Part-Time Customer Service Specialist to deliver exceptional experiences to our tech-savvy clients. This role offers flexible hours (20-30 hrs/week) and competitive compensation in the heart of Silicon Valley. Perfect for students or professionals seeking work-life balance. Apply now – positions fill quickly!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and warranty claims using CRM systems
- Collaborate with technical teams to escalate complex product issues
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities and promote new services
- Contribute to improving customer experience workflows
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience in tech industry preferred
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Spanish fluency a strong plus
- Available for evening/weekend shifts