Job Description
Are you a dedicated professional looking for a rewarding opportunity with a competitive weekend shift schedule? Apex Solutions Group is currently seeking a Weekend Customer Service Representative to join our thriving team in Raleigh, North Carolina.
We pride ourselves on delivering exceptional service and offer a dynamic work environment, comprehensive benefits package, and the flexibility you need to balance your personal life. If you excel in fast-paced settings and have a passion for helping others, we want to meet you.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Weekly pay and performance bonuses.
- Health, dental, and vision insurance available.
- Opportunities for career growth and advancement.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during weekend shifts.
- Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.
- Process returns, exchanges, and account updates with a 99% accuracy rate.
- Collaborate closely with the weekday support team to ensure seamless service continuity.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Assist in troubleshooting technical issues and escalating complex cases to senior management.
Qualifications
- Previous customer service experience is preferred but not required (training provided).
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision during weekend hours.
- Proficiency with CRM software and computer systems (Microsoft Office Suite).
- Reliable transportation and strict availability for weekend shifts (Saturday & Sunday).