Job Description
Are you ready to join a dynamic team and secure your future?
Nexus Tech Solutions is currently hiring immediately for dedicated Customer Support Specialists to join our Seattle-based team. We value flexibility, excellence, and a customer-first mindset. If you are looking for a rewarding weekend shift role that offers competitive pay and professional growth, we want to hear from you.
As a Weekend Support Specialist, you will be the voice of our brand, ensuring our clients receive top-tier assistance during peak weekend hours. Enjoy a hybrid work environment with the stability of a full-time role.
Responsibilities
- Provide exceptional technical and customer support via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot software and hardware issues for a diverse client base.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the weekday support team to ensure seamless service transitions.
- Educate customers on product features and best practices to enhance their experience.
- Handle escalated issues with patience and escalate to management when necessary.
- Adhere to company service level agreements (SLAs) to maintain high satisfaction ratings.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 1 year of experience in customer support or technical troubleshooting.
- Must be available to work rotating weekends (Saturday & Sunday) and holidays.
- Strong problem-solving skills with a keen attention to detail.
- Proficient in using Microsoft Office Suite and remote support tools.
- Excellent verbal and written communication skills with a professional demeanor.
- Ability to work independently in a fast-paced, high-volume environment.