Job Description
Join Our Team in San Antonio! We are currently hiring for immediate openings in our Weekend Support Team. If you are looking for a role that offers competitive pay and flexible weekend hours, apply today.
At San Antonio Logistics & Support, we pride ourselves on delivering exceptional service to our clients. As a Weekend Specialist, you will be the first point of contact for our customers during peak weekend hours, ensuring their needs are met with professionalism and efficiency.
Why Choose Us?
- Immediate start available
- Competitive hourly rate ($18 - $22)
- Weekend-only schedule (Saturday & Sunday)
- Supportive team environment
Responsibilities
- Handle High-Volume Inquiries: Respond to customer emails and phone calls regarding orders, products, and account status.
- Resolve Issues: Troubleshoot technical issues and resolve customer complaints professionally and efficiently.
- Data Management: Update customer records in the CRM system and ensure all data is accurate and up-to-date.
- Process Transactions: Process returns, exchanges, and refunds according to company policy.
- Team Collaboration: Coordinate with the weekday support team to ensure seamless workflow and information handovers.
- Quality Assurance: Adhere to all service level agreements (SLAs) and maintain high-quality standards.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in customer service or technical support is highly preferred.
- Availability: Must be available to work weekends (Saturday and Sunday) consistently.
- Skills: Strong verbal and written communication skills.
- Technical: Proficient in using computer systems and basic software applications.
- Attitude: A positive attitude, patience, and a willingness to learn are essential.