Job Description
Join our award-winning team at Coastal Connect Solutions and become the voice of our customers! We're urgently seeking Weekend Customer Service Specialists to deliver exceptional experiences during our peak weekend hours. This is a rare opportunity to make an immediate impact in a dynamic, fast-paced environment with competitive compensation and comprehensive training.
Enjoy a flexible weekend schedule while building valuable skills in communication, problem-solving, and customer relationship management. Our Virginia Beach headquarters offers a modern workspace with on-site amenities and a supportive team culture that values work-life balance.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues while meeting quality metrics
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with weekend support teams to ensure seamless service continuity
- Proactively identify opportunities to enhance customer experience and process efficiency
- Participate in weekend-specific training sessions and knowledge-sharing initiatives
Qualifications
- Minimum 1 year customer service experience in high-contact environment
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask effectively in fast-paced weekend operations
- Strong problem-solving abilities with calm demeanor under pressure
- Weekend availability (Saturday/Sunday) with flexible shift options
- High school diploma or equivalent; college degree preferred