Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist! Join our award-winning team at Nexus Solutions Group in Austin and deliver exceptional client experiences. This urgent role offers flexible scheduling with evening and weekend shifts, perfect for students or professionals seeking supplemental income. Enjoy competitive compensation, comprehensive training, and a supportive remote-friendly environment.
We're seeking empathetic communicators to resolve inquiries efficiently while maintaining our industry-leading satisfaction scores. Apply today to become part of Austin's fastest-growing service provider!
Responsibilities
- Handle 50+ inbound/outbound customer inquiries daily across phone, email, and chat channels
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions and update customer profiles in Salesforce
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly KPIs for resolution time and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with Zendesk/Salesforce and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college coursework preferred
- Available 20-25 hours/week (evenings/weekends)