Job Description
Join our dynamic team at QuickServe Solutions as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals in Charlotte to deliver exceptional support to our growing client base. This flexible role offers competitive pay and immediate start for those ready to make an impact.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer experience
- Process transactions and handle sensitive information securely
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible hours including evenings/weekends
- Detail-oriented with excellent organizational abilities
- Positive attitude and resilience under pressure
- Valid North Carolina work authorization