Job Description
Join our dynamic team at Express Solutions Inc. and make an immediate impact! We're seeking passionate individuals to deliver exceptional customer experiences in our fast-paced Wichita office. This is your chance to grow professionally while supporting our clients' needs with excellence.
As a key member of our support team, you'll work flexible hours (evenings/weekends) in a modern, collaborative environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Apply today and start your rewarding career journey!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and professionalism
- Process orders, returns, and account modifications accurately
- Collaborate with team members to escalate complex issues effectively
- Maintain detailed customer records in our CRM system
- Identify upsell opportunities to enhance client satisfaction
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible hours including evenings/weekends
- Positive attitude with strong attention to detail
- Authorized to work in the United States