Job Description
Join SwiftServe Solutions' dynamic team as a Part-Time Customer Service Specialist in Austin! We're seeking energetic individuals to deliver exceptional support to our growing client base. This immediate opening offers flexible scheduling with evening and weekend shifts, perfect for students or professionals seeking supplemental income. Enjoy a vibrant workplace culture with competitive pay and rapid advancement opportunities. No experience required – comprehensive training provided!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Contribute to process improvement initiatives
- Meet daily performance metrics including response time and resolution rate
- Uphold company standards for professionalism and brand representation
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer proficiency with ability to learn new software quickly
- Strong verbal communication skills in English
- Ability to work independently and in team environments
- Flexible availability including weekends and holidays
- Customer service experience preferred but not required
- Valid Texas ID for background check