Job Description
Join our dynamic team at Baltimore Community Services and make an immediate impact in your local community! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences to our diverse clientele. This flexible role offers competitive compensation and the opportunity to develop valuable professional skills while serving Baltimore residents. Work in a supportive, inclusive environment where your contributions matter every single day.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate records in our CRM system
- Resolve service issues promptly and escalate complex cases appropriately
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service techniques
- Support community outreach initiatives on weekends as needed
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional communication and conflict resolution skills
- Proficiency with Microsoft Office Suite and basic CRM platforms
- Ability to work flexible hours including evenings and weekends
- Valid Maryland driver's license for occasional field visits
- Strong attention to detail and problem-solving abilities