Job Description
Join our dynamic team at Albuquerque Community Services as a Part-Time Customer Service Representative! We're hiring immediately to deliver exceptional support to our growing client base. This is your chance to make a real impact in your community while gaining valuable experience in a fast-paced environment. Flexible schedules available, including evenings and weekends.
Responsibilities
- Handle inbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding services, billing, and account details
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Identify opportunities to improve customer experience
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Availability to work 20-25 hours/week with flexible scheduling