Job Description
Join our dynamic team at TechFlow Solutions and make an immediate impact in Raleigh's thriving tech scene! We're seeking a passionate Part-Time Customer Experience Specialist to deliver exceptional service while supporting our growing client base. This flexible role (20-25 hrs/week) offers competitive pay, modern remote work options, and the chance to grow with an industry leader. Apply now – positions fill quickly!
Responsibilities
- Deliver personalized customer support via phone, email, and chat
- Resolve technical inquiries with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities through proactive engagement
- Maintain deep product knowledge across our tech solutions
Qualifications
- 1+ years customer service or tech support experience
- Exceptional communication skills with clear articulation
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; tech certification a plus
- Availability for flexible shifts including weekends